Terms and Conditions – Drop Mitra Hoodie
Welcome to Drop Mitra! These Terms and Conditions outline the rules and regulations for purchasing, using, and engaging with our products and website. By accessing or placing an order for the Drop Mitra Hoodie, you agree to these terms in full. Please read them carefully before making a purchase.
1. Product Information
We strive to ensure all details, images, and descriptions of the Drop Mitra Hoodie are accurate and up to date. However, minor variations in color, texture, or fit may occur due to digital displays or production differences. Such variations will not be considered defects.
2. Orders and Payments
All orders are subject to acceptance and availability. Once your order is placed, you will receive a confirmation email. Payments must be made in full at the time of purchase through our secure payment gateways. Drop Mitra reserves the right to cancel or refuse any order for any reason, including suspected fraud or incorrect pricing.
3. Pricing and Promotions
All prices are listed in INR and inclusive of applicable taxes unless stated otherwise. Promotional offers or discount codes may be applied as per terms specified during the promotion period. Drop Mitra reserves the right to change prices or end promotions without prior notice.
4. Shipping and Delivery
We aim to deliver all Drop Mitra Hoodie orders within the estimated delivery time mentioned at checkout. Delivery times may vary based on location, courier availability, or unforeseen delays. Drop Mitra is not liable for delays beyond our control.
5. Returns and Refunds
Please refer to our Refund and Return Policy for detailed information on product returns, exchanges, and refunds. Items must be returned in unused condition with original packaging and tags intact.
6. Cancellation Policy
Orders can only be canceled before they are dispatched. Once shipped, cancellations will not be accepted. Drop Mitra reserves the right to cancel any order if it violates our terms or appears fraudulent.
7. Intellectual Property
All content on our website, including logos, product designs, text, and images, is the property of Drop Mitra. Unauthorized use or reproduction is strictly prohibited.
8. Limitation of Liability
Drop Mitra will not be responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website. Our maximum liability shall not exceed the amount paid for the product purchased.
9. Privacy and Data Protection
Your personal information is protected under our Privacy Policy. By using our services, you consent to the collection and use of your data as described in that policy.
10. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts located in India.
11. Changes to Terms
Drop Mitra reserves the right to modify or update these Terms and Conditions at any time without prior notice. Customers are encouraged to review this page regularly to stay informed.
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Cancellation and Refused Orders Policy – Drop Mitra Hoodie
At Drop Mitra, we aim to provide a smooth and satisfying shopping experience for every customer. However, we understand that sometimes situations arise where you may need to cancel an order. The following policy outlines our procedures regarding cancellations and refused deliveries for the Drop Mitra Hoodie.
1. Order Cancellation by Customer
- Orders can be canceled only before they are shipped from our warehouse.
- To cancel your order, please contact our customer support team immediately through email or WhatsApp, mentioning your order ID and reason for cancellation.
- Once the order has been dispatched, it cannot be canceled. In such cases, customers may refer to our Return and Refund Policy after delivery.
2. Cancellation by Drop Mitra
Drop Mitra reserves the right to cancel any order under the following circumstances:
- The product is out of stock or discontinued.
- Pricing or product information errors occurred at the time of purchase.
- The order appears suspicious, incomplete, or violates our Terms and Conditions.
- Payment issues or non-receipt of confirmation within the required time frame.
If your order is canceled by Drop Mitra, you will be notified immediately, and the full amount (if paid) will be refunded to your original payment method within 5–7 business days.
3. Refused Deliveries
- If a customer refuses to accept the delivery of a confirmed order without prior cancellation approval, it will be considered a “Refused Delivery.”
- In such cases, the customer will be charged for two-way shipping costs (forward and return courier fees), which will be deducted from any eligible refund amount.
- Repeated refusal of orders may result in the suspension of the customer’s account or denial of future orders.
4. Refund Process for Canceled or Refused Orders
- For prepaid orders that are successfully canceled before shipment, refunds will be processed to the original payment source within 5–7 working days.
- For orders refused at delivery, refunds (after deduction of shipping charges) will be processed only after the returned item is received and inspected by our warehouse team.
5. Non-Cancellable Items
Certain special edition or promotional Drop Mitra Hoodies may not be eligible for cancellation once the order has been confirmed. Such conditions, if applicable, will be clearly mentioned on the product page at the time of purchase.
6. Contact and Support
If you need help canceling your order or have questions about our cancellation or refused delivery policy, please reach out to our Drop Mitra Support Team at:
📩 Email: support@dropmitra05@gmail.com
📞 Customer Care: +91-8221950963