Refund and Return Policy – Drop Mitra Hoodie
At Drop Mitra, we strive to deliver premium-quality products that match your expectations. However, if you are not completely satisfied with your purchase, our Refund and Return Policy ensures a smooth and transparent process. Please read the details below carefully before initiating a return or refund request.
1. Eligibility for Return
- Returns are accepted within 7 days from the date of delivery.
- The item must be unused, unwashed, and in its original condition with all tags, packaging, and accessories intact.
- Products showing signs of wear, damage, stains, or alteration will not be accepted for return.
- Only products purchased directly from the official Drop Mitra store or website are eligible for return.
2. Return Process
- To initiate a return, please contact our customer support team at [support@dropmitra.com] with your order ID, reason for return, and product photos.
- Once your request is approved, we will arrange a reverse pickup or share the return shipping details.
- The item must be securely packed to prevent damage during transit.
- Upon receipt and inspection of the returned product, we will notify you about the approval or rejection of your request.
3. Refund Policy
- If approved, refunds will be processed to your original payment method within 7–10 business days.
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, as preferred by the customer.
- Please note: Shipping charges, COD fees, or promotional discounts are non-refundable.
- In case of any discrepancies (such as damaged or incorrect items received), a full refund or replacement will be provided.
4. Exchange Policy
- Exchanges are allowed only for size or color issues and are subject to product availability.
- If the desired replacement is unavailable, we will process a refund instead.
- Each order is eligible for one exchange request only.
5. Non-Returnable Items
- Items purchased under sale, clearance, or promotional offers cannot be returned or refunded unless they are defective or damaged.
- Customized or personalized products are non-returnable.
6. Damaged or Defective Products
- If you receive a damaged, defective, or incorrect product, please report it within 48 hours of delivery with clear photos and details.
- After verification, we will arrange a replacement or refund at no additional cost to you.
7. Contact Us
For any questions or concerns regarding returns or refunds, please reach out to our support team:
📩 Email: support@dropmitra05@gmail.com
📞 Customer Care: +91-8221950963
🕒 Business Hours: Monday – Saturday, 10:00 AM – 6:00 PMNeed help?
Contact us at {email} for questions related to refunds and returns.